Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
The HR Operations Specialist II role is a crucial part of the HR Solutions Centre (HRSC) within Lithuania. Under general direction and reporting to the HRSC Tier 2 Leader, this role executes all Tier 2 processes sitting within the HRSC supporting the Europe, Middle East and Africa (EMEA) region of Cencora.
Responsibilities:
Respond to and resolve specific process or queries passed to them by the HRSC Tier 1 team in Lithuania
Provide Tier 2 support in at least two of the following E2E (End to End) processes: Recruitment, Onboarding, Workforce Data Management, Employee Relations, Performance Management, Compensation.
Provide general Tier 2 support for at least two of the following ‘large’ European countries; France, Germany, Lithuania, Netherlands, Norway, Spain, UK
Where necessary, work with the Tier 2 In Country resources for those countries to resolve question.
Help to identify recurring issues and propose solutions for service enhancement to the HRSC Tier 2 Team leader
Work within agreed SLAs for both response and resolution time
Act on any specific survey feedback received
Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement.
Educational background
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor's Degree Program or equivalent combination of experience and education.
1-3 years of directly related and progressively responsible experience in human resources.
Skills and knowledge:
Strong verbal and written communication skills in Lithuanian and English; A knowledge of any of the following languages would be an advantage but is not necessary: French, Dutch, German, Norwegian, Romanian, Spanish, Turkish).
Demonstrable experience of knowledge in one or more of the following E2E processes: Recruitment, Onboarding, Workforce Data Management, Employee Relations, Performance Management, Compensation.
Adept at handling sensitive and confidential situations
Strong interpersonal skills
Knowledge of relevant legislation, policies and regulations in at least one of the following European countries would be an advantage: France, Germany, Lithuania, Netherlands, Norway, Spain, UK
Ability to resolve employees’ issues quickly and efficiently
Ability to represent a positive and professional image
Computer savvy with strong working knowledge of relevant software, e.g. Microsoft Office
Knowledge of Service-Now and Workday systems would be an advantage.
SALARY RANGE:
€2,485- €3,550 gross per month
LI- #Hybrid
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time