We Make Life More Rewarding and Dignified
Location: Kaunas
Department:
Responsibilities:
- Manage key ITSM processes (Incident, Problem, Change, and Service Request Management) to ensure effective execution
- Analyze ITSM processes for improvement opportunities and document enhancements
- Lead workshops to capture requirements and promote continuous improvement
- Collaborate with Global IT teams to implement ITSM tools aligned with best practices
- Configure and customize ITSM platforms to meet business needs
- Coordinate with vendors for successful ITSM solution deployment and integration
- Provide ongoing support for ITSM applications, minimizing operational disruption
- Analyze service performance data to identify trends and improvement areas
- Develop performance metrics and dashboards for service delivery insights
- Use data to recommend and implement service improvements
- Engage stakeholders to align on ITSM goals, gather feedback, and drive improvements
- Develop and deliver training, coaching, and ensure staff stays current with ITSM best practices
Requirements:
- Number of Overall Years Necessary: 2-5
- Minimum of 2 years of experience in the ITSM field, including hands-on work with ITSM systems
- BS/BA Computer Science or equivalent related field of study is preferred
- Application knowledge in Engineering and Manufacturing: SAP or other Plant Maintenance/Calibration; Real-Time Machine Data Acquisition and Performance (OEE); Product Labeling; and SAP ECC/S4 Hana Manufacturing and/or practical experience
- Strong proficiency in ITSM tools and Microsoft O365 applications including PowerBI
- Experience working globally with ability to work within multi-cultural teams
- Solid understanding of both IT business applications and technology infrastructure in relation to ITSM
- Strong people skills, with the demonstrated ability to communicate effectively with associates at all levels within the organization
Company Offers:
- Learning and development-oriented culture
- Annual bonus based on personal performance
- Additional bonus based on company performance
- A benefits package, including health insurance, to support your well-being
- Flexible working hours
- Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
- Team-building, summer festivals, and special events
- Associate well-being program – free professional consultations with psychology, law, and finance specialists
- Free charging stations for electric cars
- 24/7 accident insurance.
We guarantee confidentiality and will inform only selected candidates.
Salary:
2400-3500 Eur Gross/month.
From 2400 (before taxes) after assessing your competencies and work experience.
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Req ID: 34419